The Bill Dodge Auto Group has been in business for more that 50 years and we are busier than ever! We are looking to add an experienced Service Advisor to our team!

This is the perfect opportunity for an individual who is a highly-motivated, results-driven, experienced professional with a passion for delivering an exceptional customer experience. If you are looking to become part of a winning team, work in a fulfilling environment, and exceed customers’ expectations, then apply now!

Compensation: $70-100,000 on average (base plus commission)

Responsibilities:

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Maintain communication with customers to set proper expectations of costs and time required or services and repairs.
• Communicate with customers to determine the vehicles' needs and concerns.
• Follow warranty and department processes with proper documentation.
• Promote the sale of labor, parts and accessories in a consultative manner during initial drop off and over the phone after vehicle inspections.
• Greet customers in a friendly and prompt manner.
• Obtain customer and vehicle information, enter all info into repair software.
• Give estimates for services and repair.
• Gain approval from customer on all repairs and services before starting work.
• Deliver vehicle to customer and answer any questions.

Job Requirements/Qualifications:

• Prior Service Advisor experience is required
• Experience with Tekion is strongly preferred
• Have a valid driver's license
• Organization and time management skills
• Have a passion for customer service
• Be coach-able and willing to learn
• Excellent appearance and good verbal communication skills

What We Offer:

• Health/Dental/Vision Insurance
• 401k retirement plan
• Paid Time Off
• Customer and Recruitment Referral Programs
• Career Advancement Opportunities
• Employee discounts on sales, parts, and service

Bill Dodge Auto Group is an equal opportunity employer committed to diversity and inclusion.

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